Cyber Security Policy
At Remote Staffing, we prioritize the security of our clients’ data and information. Our cybersecurity policy encompasses the following principles:
1. Data Protection
Remote Staffing (“we”, “us”, “our”) is committed to protecting your privacy. We understand the importance of your personal information and how we handle it. We comply with the Australian Privacy Principles as set out in the Privacy Act 1988. Our staff are based in India, and we operate with an Australian base of operations.
All sensitive client data from Clients will be handled and stored with the utmost security. The data protection protocols will adhere to the GDPR and Australian Privacy Principles (APP). All data transfers will be encrypted using industry-standard encryption methods to ensure the safety of data during transit and at rest. Moreover, all the laptops provided to employees offshore are fully locked and can only access authorized software and websites.
2. Access Control
Access to sensitive client data will be strictly regulated. Only authorized personnel who need to access the data for their job duties will have access to it via TeamViewer (2 Factor Authenticated) securing all the information in our clients’ system itself and they don’t need to share any login details with our staff. A comprehensive access control list will be maintained and regularly updated to ensure no unauthorized access.
3. Security Training
All employees will undergo mandatory cybersecurity training upon induction and receive regular refresher mandatory courses. The training will focus on safe internet practices, phishing recognition, password management, and security threat reporting procedures.
Additional training will be given to those employees who have access to sensitive client data to further ensure its safety.
4. Incident Response and Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, our NSW based incident response team will be in place to respond swiftly to any security breaches, please contact us at info@remotestaffingsolutionz.com.au and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. A communication plan will be developed, and it will adhere to the data breach notification laws of Australia.
5. Compliance
The company will stay updated with all cybersecurity compliance laws in Australia, especially those specific to the financial / mortgage broker industry. We will meet or exceed all relevant regulations. Regular audits will be conducted to ensure compliance with all regulatory standards.
By adopting this policy, we aim to protect the integrity of our services, safeguard our clients’ data, and maintain our reputation as a reliable service provider. We ask for the cooperation of all staff members in adhering to this policy and promoting a safe and secure working environment.
Technology Stack
Remote Staffing’s technology stack comprises a range of tools and platforms designed to optimize our recruitment outsourcing services and enhance operational efficiency. Key components of our technology stack include:
1. Applicant Tracking System (ATS)
We utilize a sophisticated ATS to streamline the recruitment process, from candidate sourcing and screening to onboarding and beyond.
2. Customer Relationship Management (CRM) System
Our CRM system enables us to manage client relationships effectively, track interactions, and provide personalized service to each client.
3. Communication Tools
We leverage various communication tools such as Microsoft Teams for internal collaboration, G Suite for email and productivity applications, and TeamViewer / Splashtop for remote desktop access. These tools ensure seamless communication and collaboration among our team members, regardless of their location.
4. Custom Email Setup
Each employee at Remote Staffing is provided with a custom email address, allowing for professional communication with clients, candidates, and colleagues.
5. Data Analytics and Reporting Tools
We employ data analytics and reporting tools to gather insights into recruitment trends, track key performance indicators, and generate comprehensive reports for clients.
6. Security Solutions
We deploy advanced security solutions such as firewalls, intrusion detection systems, and endpoint protection to safeguard our systems and networks from cyber threats.